FAQ

Where are you located?

We are in the beautiful city of Fremont, California. It is where we make and ship most of our popular products. We also keep a warehouse in Asia so that our international clients get their deliveries fast.

How long will I receive my order?

We always ensure that the most popular products we have are well stocked. Our warehouse ships orders out the same or next day they are placed. West coast customers should receive orders under 3 business days. For east coast customers, it's about 5 business days for orders to arrive under normal circumstances.

For international deliveries, it could take about 7-15 business days to arrive. But it could vary per country.

What is your return policy?

Our goal is to bring satisfaction and joy to our customers through our products. But we understand that not all customers have the same preferences.

If you wish to return an item, please email us within 15 days from receiving your order. Our email address is customer@kneeware.com. Our customer service team would be more than willing to assist you.

We provide refunds for the returned items. But the returning party needs to shoulder the shipping cost. We don't send return labels, especially for returns due to one's preferences.

In case you receive a damaged product, you don't need to return it. Please reach out to us, and we will send a replacement right away.

Do you ship internationally?

Yes, we do. We have strategically put up a warehouse in Asia to cater to international orders.

I have a question about my order, what should I do?

Just get in touch with us! Just head over to our "Contact us" page or email us at customer@kneeware.com